Central TX. Cleaning Solutions Policies and Procedures

 

Condition of Service 

Central TX. Cleaning Solutions has three (3) cleaning lists that we provide our supporters for them to choose from available on every service date in order to maintain effective cleaning as well as time management.  We use a standard deep cleaning or contract cleaning list that best suits the situation unless agreed upon by the supporter on that scheduled service date. Prices will vary based on the supporter ’s choice. 

Liability Waiver 

I do not hold Central TX. Cleaning Solutions liable for any property damage or personal injury before, during, or after services performed. I choose to hire Central TX. Cleaning Solutions at my own risk. I am also aware that Central TX. Cleaning Solutions is licensed, bonded, and insured. I understand that Central TX. Cleaning Solutions will take all necessary precautions and care for the cleaning of my home. If there is an area that requires special care and instruction it is my responsibility to let Central TX. Cleaning Solutions and its cleaners know about these areas and instructions. 

Keys 

Central TX. Cleaning Solutions will safeguard the client key(s) at all times. The key(s) provided by the client will be handled by the owner or the cleaners on the date of service(s) or if an ongoing cleaning is arranged on to be held in safekeeping with the cleaner /owner. Lost key(s) will be reported to the client immediately.

Other Workers on Service Date 

Central TX. Cleaning Solutions liability and bond insurance policies cover our cleaners only. It does not cover other workers from other companies in the home on a scheduled service date. If other workers are in the home at the same time as our cleaners, the supporter releases all liability of Central TX. Cleaning Solutions cleaners with their signature on this form. It is the supporter ’s responsibility to validate the work performed by the other company and hold Central TX. Cleaning Solutions harmless, now and forever. If actual damage was found from the work our cleaners performed, it must be reported to Central TX. Cleaning Solutions or the owner before work has commenced by the employees of the other company. 

Completion of Work 

Upon completion of the work, cleaner(s) and the client will inspect the job. The supporter understands that they will be responsible for payment in full for the time rendered to complete this job at the end of this job unless the supporter has previously arranged to be billed for services with Central TX. Cleaning Solutions. Supporter understands that it is their responsibility to review the work done and to mention any adjustments that they would like done to the job completed at that time which could increase price depending on the level of detail. A representative of Central TX. Cleaning Solutions will call the supporter 1 ½ hours prior to the completion of the job if the supporter is not on the premises so that they can return to inspect the work and/or make payment. If there is any waiting time due to supporter ’s late arrival, the supporter understands that they are also responsible for paying that time as well.

Terms for Payment 

Payment is expected at the time of service unless invoicing is arranged beforehand. Central TX. Cleaning Solutions reserves the right to refuse service when an outstanding balance is due and when payment is not left for the regular service. If payment is not received at the time of cleaning or as agreed, then a 5% finance charge will be added to unpaid balances over the arranged pay date. 

Occupants 

The supporter understands that on the service date, individuals that are in the home while the service is being performed must not occupy the rooms while the cleaning is being done. The supporter understands that it is requested that they move to other rooms and be mindful of Central TX. Cleaning Solutions equipment for their family and their own protection and the protection of Central TX. Cleaning Solutions cleaners. 

Pets 

Central TX. Cleaning Solutions reserves the right to refuse service on the scheduled date if an animal in the home is considered dangerous. Pets left inside the home on the scheduled service date will be protected to the best of the supporter’s ability. Central TX. Cleaning Solutions will not be held responsible for the behavior of the pet(s) while the service is being performed. 

Guarantees 

Central tax. Cleaning Solutions guarantees the work performed for 24 hours. Any deficiencies must be reported within this time period. Otherwise, the necessary correction will be made on the next scheduled appointment if possible. 

The hiring of Central TX. Cleaning Solutions Cleaners 

The supporter agrees not to hire past or present cleaners of Central TX. Cleaning Solutions for a period of not less than 1 year from the date that cleaner was last employed with Central TX. Cleaning Solutions. In the event that the supporter is found to have hired a cleaner of Central TX. Cleaning solutions in contradiction of this agreement, a $1500.00 referral fee are due immediately upon employment of the past/present cleaner, regardless of regular employment (part- or full-time) or on a contractual basis.